• The ElectriCities Huntersville Business Office hours are as follows: Customer Service phone lines are open from 8:00 a.m. to 4:30 p.m. and effective May 6, 2024, Lobby hours are 9:00 a.m. to 4:30 p.m. Monday through Friday.

  • Skill. Service.
    Commitment.

Your Public Power Company

Huntersville and Cornelius are Public Power communities which simply means the Towns own and operate their electric systems. To the Towns, owning their power system means local control; fast, neighborly service; and economic benefits for their residents.

The towns of Huntersville and Cornelius combined their electric operations in 1997 to reduce operating costs, provide more customer options and improve customer service. ElectriCities, the trade organization for public power communities, was chosen to operate and maintain the combined electric system.

Economies of scale created by the union have enabled both towns to maintain electric rates below the regional average. In 2011, the electric department received the highest safety award given by the N.C. Association of Municipal Electric Systems for working in excess of 250,000 hours without a lost-time injury.

The electric department has transitioned to automated meter reading, providing a more economical way to read meters and more timely response to customer billing questions. A new customer information system and financial system have streamlined operations and provided expanded options for customers. Our web site enables customers to pay their bills on-line and view billing and usage information.

We are proud to serve you and appreciate your business!

  • Announcement

  • Huntersville Customers Only

    ElectriCities is transitioning to a new customer billing software. In the next few weeks, you will begin receiving bills in a new format. Note the slight change in your account number. Due to the conversion, bills are delayed, but no late fees will be assessed for payments received after the due date as a one-time courtesy.

    The new Utility Billing online payment portal is delayed. You can still make IVR and Web payments through our automated system and web portal. Reference your current bill for the correct amount due, as balances may not display correctly on the IVR or Web Portal.

    With the new account number, drop the first three numbers before the dash and any leading zeros after the dash when paying online or via the IVR.

    For online bill pay, update your account number on your bank’s website. Bank of America or Wells Fargo customers may need to delete ElectriCities as a payee and set it up anew if editing isn’t allowed.

    If you have any questions, please call our office at 704-948-0550. Please note that Customer Service Representatives cannot take payments over the phone.


    Cornelius Utility Billing System Conversion

    Cornelius Customers are now being billed in our new billing system. Note the slight change in your account number. Due to the conversion, bills are delayed, but no late fees will be assessed for payments received after the due date as a one-time courtesy.

    The new Utility Billing online payment portal is delayed. You can still make IVR and Web payments through our automated system and web portal. Reference your current bill for the correct amount due, as balances may not display correctly on the IVR or Web Portal.

    With the new account number, drop the first three numbers before the dash and any leading zeros after the dash when paying online or via the IVR.

    For online bill pay, update your account number on your bank’s website. Bank of America or Wells Fargo customers may need to delete ElectriCities as a payee and set it up anew if editing isn’t allowed.