The ElectriCities Huntersville Business Office hours are as follows: Customer Service phone lines are open from 8:00 a.m. to 4:30 p.m. and effective May 6, 2024, Lobby hours are 9:00 a.m. to 4:30 p.m. Monday through Friday.

My Account

By logging into e-Care you will be able to access account balances, payments or other recent account activity. ElectriCities accepts Visa, MasterCard and electronic check payments.

Huntersville Customer Account Login

Cornelius Customer Account Login

Huntersville ACH Bank Draft Authorization Form

Cornelius ACH Bank Draft Authorization Form

Click the red box for the town you have an account with. Please complete the form and return to ElectriCities with a voided check. Please mail the information to the address on the form or drop off at our office at 11316 Sam Furr Road, Huntersville. Lobby hours are 9:00 a.m. to 4:30 p.m. Monday through Friday.

Huntersville Customers

Our new and improved Online Payment Portal and Pay By Phone – Interactive Voice Response (IVR) systems are now available.

Pay by Phone: 833-206-0877
Voice-response system will ask for your account number, confirm your service address, provide amount due on account, then give prompts to submit payment with a debit card/credit card.

Past-Due Balances
When paying a past-due balance, call Customer Service at 704-948-0550 for total amount due to avoid service disconnection or restore connection.
Please note: Customer Service Representatives cannot take payments over the phone.

Cornelius Customers

Our new and improved Online Payment Portal and Pay By Phone – Interactive Voice Response (IVR) systems are now available.

Pay by Phone: 833-206-0881
Voice-response system will ask for your account number, confirm your service address, provide amount due on account, then give prompts to submit payment with a debit card/credit card.

Past-Due Balances
When paying a past-due balance, call Customer Service at 704-948-0550 for total amount due to avoid service disconnection or restore connection.
Please note: Customer Service Representatives cannot take payments over the phone.

    • Contact Us

      • Contact Numbers:

        Phone: 704-948-0550

        Fax: 704-948-0111

        After Hours Emergency: 704-892-7426

      • Towns of Huntersville & Cornelius:

        ElectriCities of NC

        11316 Sam Furr Road

        Huntersville, NC 28078

      • Mailing Address - Huntersville:

        ElectriCities of NC – Huntersville

        P.O. Box 2905

        Huntersville, NC 28070-2905

      • Mailing Address - Cornelius:

        ElectriCities of NC – Cornelius

        P.O. Box 2934

        Huntersville, NC 28070-2934

      • Hours of Operation:

        Monday through Friday

        8:00 a.m. - 4:30 p.m.