My Account
By logging into e-Care you will be able to access account balances, payments or other recent account activity. ElectriCities accepts Visa, MasterCard and electronic check payments.
Huntersville Customer Account Login
Cornelius Customer Account Login
Huntersville ACH Bank Draft Authorization Form
Cornelius ACH Bank Draft Authorization Form
Click the red box for the town you have an account with. Please complete the form and return to ElectriCities with a voided check. Please mail the information to the address on the form or drop off at our office at 11316 Sam Furr Road, Huntersville. Lobby hours are 9:00 a.m. to 4:30 p.m. Monday through Friday.
Huntersville Customers Only
ElectriCities is transitioning to a new customer billing software. In the next few weeks, you will begin receiving bills in a new format. Note the slight change in your account number. Due to the conversion, bills are delayed, but no late fees will be assessed for payments received after the due date as a one-time courtesy.
The new Utility Billing online payment portal is delayed. You can still make IVR and Web payments through our automated system and web portal. Reference your current bill for the correct amount due, as balances may not display correctly on the IVR or Web Portal.
With the new account number, drop the first three numbers before the dash and any leading zeros after the dash when paying online or via the IVR.
For online bill pay, update your account number on your bank’s website. Bank of America or Wells Fargo customers may need to delete ElectriCities as a payee and set it up anew if editing isn’t allowed.
If you have any questions, please call our office at 704-948-0550. Please note that Customer Service Representatives cannot take payments over the phone.
Cornelius Utility Billing System Conversion
Cornelius Customers are now being billed in our new billing system. Note the slight change in your account number. Due to the conversion, bills are delayed, but no late fees will be assessed for payments received after the due date as a one-time courtesy.
The new Utility Billing online payment portal is delayed. You can still make IVR and Web payments through our automated system and web portal. Reference your current bill for the correct amount due, as balances may not display correctly on the IVR or Web Portal.
With the new account number, drop the first three numbers before the dash and any leading zeros after the dash when paying online or via the IVR.
For online bill pay, update your account number on your bank’s website. Bank of America or Wells Fargo customers may need to delete ElectriCities as a payee and set it up anew if editing isn’t allowed.
